SOFTSWISS has processed more than 26,000 requests related to the security of the iGaming industry with a specialized tool for automatic monitoring of suspicious player behavior.
The team of SOFTSWISS, a leading software provider for the iGaming industry, shared details of the tool developed to monitor security and compliance with responsible gambling practices.
This year, the team has processed over 26,000 requests, including lockout of problematic players, analyzing notifications of at-risk players, and managing their activations. The requests were generated by advanced analysis of information, indicators, and metrics.
According to Ilya Nesterov, Anti-Fraud Team Lead at SOFTSWISS, the expanded analysis of metrics has increased the number of participants in the iGaming industry under monitoring. The automatic monitoring tool developed by SOFTSWISS evaluates players for suspicious behavior and associated risks. Nesterov noted that special monitoring segments differentiate players by factors such as age, duration, and time of activity.
SOFTSWISS is also constantly enhancing responsible gambling practices by implementing various solutions for the iGaming industry. Among them are:
- Developing a set of tools for player self-discipline, including the ability to impose deposit limits and session durations.
- Creating and improving cutting-edge data analytics tools. The company regularly monitors player behavior to identify unusual patterns of behavior, which helps promptly address red flags.
- Educating participants of the iGaming space on responsible gambling principles. The team regularly conducts educational activities aimed at expanding the knowledge of iGaming project operators on how the well-being of their customers contributes to business success.
- Conducting regular audits of iGaming projects.
- Engaging in open dialogues with different departments affecting changes in licensing requirements for iGaming projects.
- Training the in-house team of professionals.
SOFTSWISS has recently received two prestigious iGaming awards, having been recognized by the expert jury in the categories “Best Marketing Campaign” and “Best Customer Service.” SOFTSWISS Provides Security for iGaming Space
