One of the U.S.’s largest banks started using artificial intelligence (AI) and Metaverse technologies to simulate various standard and non-standard situations as part of employee training.
U.S. financial conglomerate Bank of America (BoA), one of the top four banks in the United States, uses VR modules to train employees in various situations. Scenarios from a call from an angry customer to an armed robbery of a bank branch are played out. This is reported by Bloomberg.
The training course takes a week. Every week, BoA specialists can train up to 2,000 employees. According to Bloomberg, over 200,000 BoA workers around the world have already been trained. Training takes place in the Metaverse with VR headsets.
A big role in the process is played by AI which takes on different roles in pre-modeled scenarios. Additionally, an AI-based bot trainer helps the bank’s call center employees practice customer interactions. Meanwhile, another AI, implemented as a chatbot, helps employees solve customer problems and formulate optimal responses.
Besides, the Metaverse space is also used as a recreation room. Bank employees can ride a unicorn, relax on an island, or choose other vacation scenarios. The company also plans to use Metaverse technologies to organize job fairs, attracting a younger audience to build a career in banking.
The adoption of Metaverse technologies in educational processes is already widely practiced in schools and higher educational institutions located in Asian countries. Virtual reality is also being applied in other spheres. For example, the Hong Kong police launched its own Metaverse to raise awareness of citizens about the threats and opportunities associated with Metaverse projects and the Web3 sphere.
